Refund policy
We want you to love your purchase from Tinka & Co. If there’s ever an issue, we’ll do our best to make it right. This policy outlines your rights and our procedures for returns, refunds, and exchanges.
Change of Mind
- We do not offer refunds or exchanges for change of mind.
- Please choose carefully before completing your purchase.
Returns
- We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.
- Items must be in the same condition you received them—unworn/unused, with tags, and in original packaging. A receipt or proof of purchase is required.
- To start a return, email us at hello@tinkaandco.com.au. If approved, we’ll provide instructions for sending the item back. Items returned without approval will not be accepted.
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Return shipping costs are the responsibility of the buyer, unless the item is faulty, damaged, or incorrect.
Damaged, Faulty or Incorrect Items
- Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at hello@tinkaandco.com.au with details and a photo.
- If your return is accepted, we will cover the cost of return postage.
- Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund for faulty items.
Non-returnable / Non-refundable Items
- Perishable goods (dog treats and biscuits)
- Custom or personalised products (including made-to-order items)
- Personal care goods (such as beauty products and essential oils)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges
The fastest way to get the product you want is to return the item (if eligible) and place a new order once your return has been accepted.
Refunds
- Once we’ve received and inspected your return, we’ll notify you of approval.
- Approved refunds will be issued to your original payment method.
- Please note it can take several business days for your bank or credit card provider to process the refund.