Shipping policy
Every Tinka & Co order is carefully prepared and packed on the Central Coast, NSW. Here’s what you need to know about processing, delivery and collection.
Processing Time
Because many of our accessories are handmade, dispatch times can vary slightly.
Ready-made items
We aim to dispatch by the next business day where possible.
Made especially for you
If your size or fabric isn’t already made, please allow 2–3 business days for us to make your order before dispatch.
Natural treats
Treats are generally ready to go and we aim to dispatch by the next business day.
Need your order by a particular date? Contact us before ordering and we’ll let you know what’s ready.
AUSTRALIAN SHIPPING
Standard Post — $9.95
FREE on orders $99+
NSW: approx. 2–4 business days
Interstate: approx. 3–6 business days
Express Post — $15.00
NSW: approx. 1–2 business days
Interstate: approx. 1–3 business days
Delivery times are Australia Post estimates and may vary.
Please note: Natural treats cannot be delivered to PO Boxes or Parcel Lockers.
COLLECT AT THE ROCKS MARKETS
Want to collect your order from us at The Rocks Markets, Sydney?
Contact us before ordering so we can confirm when your order will be ready. We’ll then provide a unique checkout code to remove the shipping charge and confirm your collection details. Market collection is free. If you can’t make your agreed collection date, we can hold your order for our next market or arrange postage at the applicable shipping rate. Studio collection is no longer available.
INTERNATIONAL SHIPPING
Flat-rate international shipping — $25 AUD
We ship our handmade accessories to selected countries worldwide. Natural treats are available within Australia only.
Current destinations:
New Zealand, Canada, United States, United Kingdom, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Hong Kong, Israel, Japan, Malaysia, Singapore, South Korea and United Arab Emirates.
Estimated delivery:
New Zealand: 10–16 business days
Other destinations: 10–28 business days
If your country isn’t listed, please contact us and we’ll see if we can help.
Duties & taxes
United States & United Kingdom: Estimated import duties and taxes are included at checkout, so there should be nothing further to pay on arrival. Other countries: Local duties, taxes or customs fees may apply and are the customer’s responsibility. We recommend checking your country’s import requirements before ordering. Customers are also responsible for ensuring their order can be legally imported into their country.
CHECK YOUR DELIVERY ADDRESS
Please double-check your address at checkout and contact us quickly if something isn’t right. Once your order has been dispatched, we may not be able to change the address. If your parcel is returned because of an incorrect or incomplete address, or because it wasn’t collected, we can resend it at the applicable postage rate.
AUTHORITY TO LEAVE
If you request Authority to Leave or Australia Post leaves your parcel in a safe place at your request, responsibility for the parcel passes to you once it has been delivered as instructed.
WHERE’S MY ORDER?
Start by checking the Australia Post tracking link in your dispatch email. Please contact us if your parcel:
appears to be lost;
arrives damaged; or
hasn’t had a tracking update for 10 business days within Australia or 20 business days internationally.
Have your order number handy and, for damaged parcels, please send us photos. We’ll investigate with Australia Post and arrange an appropriate replacement or refund where required.
YOUR CONSUMER RIGHTS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Shipping Policy limits your rights under Australian Consumer Law.
For information about returns, exchanges and refunds, please see our Refund Policy.
CONTACT US
Tinka & Co
Central Coast, NSW
ABN 67 230 029 752
hello@tinkaandco.com.au