Shipping policy

Thank you for supporting Tinka & Co. Please review our shipping policy carefully before placing your order. By ordering through our website, you agree to the terms below.

Processing Times

  • All orders are subject to a processing period before shipping.
  • Handmade items:
    • If in stock, orders are shipped the next business day.
    • If not pre-made, please allow 2–3 business days for us to hand-make your order before shipping.
  • Treats:
    • Orders are baked or dehydrated fresh and typically dispatched within 2–4 business days.
    • To ensure freshness, we bake once per week, usually on Friday evenings.
  • During peak periods (holidays, launches, or market season), processing times may be longer. Updates will be shared via our website, announcement bar, or social media channels.

Shipping Options & Fees (Australia)

Tracking available when an email is supplied.

  •  Post – $9.95 flat fee
    Estimated delivery: 2–4 business days within the same state, 3–6 business days interstate. 
  • Express Post – $15.00 flat fee
    Estimated delivery: 1–2 business days within the same state, 1–3 business days interstate. Express Post is recommended if you live in a regional area or need your order faster.

Market Pickup (By Arrangement)

  • Customers may request pickup at one of our scheduled market stalls.
  • Pickup must be pre-arranged and agreed upon prior to the market date to ensure your order is ready.
  • Once confirmed, we will provide details of the market location and collection time, along with a unique code to use at checkout so you are not charged for delivery.
  • Market pickup is free of charge.

International Shipping

  • Flat fee: $20.00
  • We currently ship accessories only overseas. Dog treats cannot be shipped internationally or to PO Boxes.
  • Processing time: 2–4 business days.
  • Estimated delivery:
    • New Zealand: 10–16 business days
    • USA, Europe & UK: 10–28 business days
  • Delivery timeframes are estimates and may vary depending on customs or postal delays in your country.

Delivery & Liability

  • Once your order has been shipped, Tinka & Co has no control over postal delivery times.
  • We are not responsible for delays caused by Australia Post, couriers, customs, or other third parties, or for lost, stolen, or damaged parcels once in the care of the delivery provider.
  • Tracking details will be provided where available so you can follow your order.

Changes & Updates

We reserve the right to update this policy at any time. Any significant changes will be published on our website.